1. General Policy
FilmyFriendzzz aims to provide services as described at the time of purchase. Because many services involve scheduled studio work, creative productions, digital delivery or third-party distribution, cancellation and refund eligibility depends on the stage of the service.
2. Before Service Commencement
If a customer requests cancellation before work has started and before any non-recoverable third-party or productions cost has been incurred, the request may be eligible for a refund, subject to review and applicable payment-processing charges.
3. After Service Commencement
Once recording, shooting, editing, distribution submission, campaign execution, artwork/metadata preparation or another paid service has commenced, the amount already attributable to work completed and non-recoverable costs may be non-refundable.
4. Music Distribution
Distribution fees are generally non-refundable after a release has been submitted to a third-party distribution service or the distribution workflow has materially commenced, because metadata processing, delivery and third-party operational costs may already have been incurred.
Third-party platform rejection, delayed ingestion, removal, store policy changes or lack of playlist placement does not automatically create a refund entitlement. Placement on every third-party service is not guaranteed.
5. Duplicate / Failed Payments
If your bank/payment provider shows a successful debit but the order was not created or a duplicate payment occurred, contact us with the transaction reference. We will investigate and, where a duplicate or failed transaction is confirmed, process the appropriate resolution.
6. Cancellation Request
Send cancellation/refund requests to filmyfriendzzz@gmail.com with your name, order/payment reference, service purchased and reason for the request. We may ask for supporting details.
7. Refund Method & Timing
Approved refunds are normally initiated to the original payment method, subject to payment-gateway and banking timelines. The final credit time depends on the bank/payment provider.
8. No Refund for Customer-Supplied Rights Issues
Fees may not be refundable where service failure or removal results from missing rights, licences, permissions, inaccurate metadata or other customer-supplied compliance issues. Customers are responsible for providing required rights, licences, permissions and clearances.